Privacy policy

Last updated: 22 October 2026 · Publisher: TacAssist · Contact: support@tacassist.com

Call Transcriber transcribes your calls on your own PC. This policy explains what stays on your PC, what reaches us, and what reaches anyone else.

Stays on your PC

• Audio. Microphone and speaker audio is turned into text on your PC by the offline speech model. It is not uploaded. Audio is not saved unless you turn on Settings > Audio > "save call audio as WAV files".
• Transcripts and call details (names you type, notes, titles) are saved as files in your transcripts folder (default %APPDATA%\CallTranscriber\sessions).
• Settings and logs. Logs record what the app did (calls started, engines, errors) to help fix problems. They never contain transcript text, audio, names you type or API keys. Logs stay on your PC unless you choose "Export diagnostics" and send the zip to us yourself.

We cannot see your transcripts, audio or call history. Deleting the app's data folder (or choosing "delete my data" when uninstalling) removes them.

Sent to us (account and licence)

To run your free trial and subscription, the app talks to our licence server: - your email address (to sign in with a one-time code and to tie your subscription to you); - a device code: a one-way hash made from your Windows installation ID, so we can count your PCs and allow one trial per PC. It does not reveal your PC's name or contents; - your licence status (trial, subscription and when it ends) and the app version, when the app checks your licence or looks for updates; - the IP address of each request, used to pick your country's price (looked up in a country database on our own server) and to stop abuse; we keep it only in short-lived server logs.

Update checks. The installer version of the app asks our website about once an hour whether a new version exists, and downloads it from there when there is one. These requests contain no personal data beyond your IP address and the app version. You can turn automatic checks off in Settings > General.

Speech model download. The offline speech model (661 MB) is downloaded once, during setup or the first time the app needs it, from the model's public host or, if that fails, from our website. These requests contain no personal data beyond your IP address.

Our website and online account. The website doesn't use advertising or tracking cookies. If we measure visits, we use cookie-free statistics that don't identify you. Signing in to your online account (https://call.transcriber.tacassist.com/account) sets one strictly necessary session cookie, which ends when you sign out or after 14 days.

The app contains no analytics, advertising or tracking, and we never sell your data.

Payments

Subscriptions are sold by our payment partner, which acts as merchant of record. It collects your payment details, billing address and tax information under its own privacy policy; we receive only what is needed to link the payment to your account (your email, subscription status and dates). We never see your card number.

Deepgram (only if you add your own key)

If you add your own Deepgram API key (Settings > Transcription > Advanced), call audio is streamed to Deepgram for transcription under Deepgram's terms and privacy policy. Without a key, nothing is sent to Deepgram.

Email

We send you emails only for signing in (one-time codes) and about your account or subscription.

Keeping and deleting your data

Account data is kept while you have an account. You can delete your account at any time in Settings > Account > Delete account, or by emailing support@tacassist.com; we then delete your email, device codes and licence records right away. We keep only an anonymous marker (a one-way hash) that a PC has already used its free trial, so deleting and re-creating an account doesn't give a new trial. Payment records may be kept by our payment partner as tax law requires.

Your rights

Depending on where you live (for example under the GDPR in Europe or the DPDP Act in India) you can ask to see, correct, export or delete your personal data, or object to how we use it. Email support@tacassist.com. You can also complain to your local data-protection authority.

Children

Call Transcriber is not meant for children under 16.

Changes

If this policy changes we will update the date above and, for important changes, tell you in the app or by email.